Turn every call into a coaching moment
Excellence doesn't happen by accident. Elevate uses advanced AI to transform call recordings into high-impact coaching insights with surgical precision.
Four simple steps
Elevate handles the heavy lifting through deep learning. You focus on what matters: coaching and agent growth.
Upload call
Add your MP3 with metadata β university, domain, counselor type.
Transcribe
Diarized transcript with precise timestamps per speaker.
Compute metrics
Talk time, silence gaps, hold durations, and overlaps.
Score & coach
Rubric scoring with timestamped evidence and coaching notes.
14 behavioral criteria
A scientifically designed 14-point framework to measure counselor resonance, professional empathy, and factual accuracy in every interaction.
You might be wondering...
Everything you need to know about AI-driven quality auditing.
Start auditing smarter, today.
Upload your first call in under 2 minutes. No complex integration needed. Just results.